Privacy Policy

Last updated: 21 July 2026

This Privacy Policy explains how Sterling Payments Limited collects, uses and protects personal and business information when you use the Service.

1. Information we collect

• Account & KYC data — business details, authorised-signatory identity, PAN/GST, bank account and verification documents.
• Transaction data — pay-in/pay-out amounts, references, beneficiary details, UTRs and status.
• Technical data — IP address, device/browser, and login activity for security.

2. How we use it

To provide and secure the Service, verify identity (KYC), review and settle transactions, prevent fraud and money laundering, meet legal and regulatory obligations, and support you.

3. Legal basis

We process data to perform our contract with you, to comply with legal and regulatory duties (including KYC/AML), and for our legitimate interest in operating a secure payments platform.

4. Sharing

We share information with banking and payment partners, KYC/verification providers, and regulators or law-enforcement where required by law. We do not sell your personal data.

5. Security & retention

Secret material is encrypted and never re-displayed after creation. Access is restricted and audited. We retain records for as long as your account is active and thereafter as required by applicable financial-records law.

6. Your rights

Subject to law and our regulatory record-keeping duties, you may request access to or correction of your information. Contact us using the details below.

7. Contact

Email hello@sterling.ezeematrix.com for any privacy request or question.